SEVEN & JAMES
ONLINE RETURNS
From the date of delivery, we will gladly issue store credit for eligible online purchases. No refunds will be issued.
To be eligible for a return, all merchandise must be:
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Unworn and unused
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In original condition, free from odor or damage
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Returned with original Seven & James sales tags attached
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Accompanied by the original receipt or order confirmation
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Returned in original packaging, box, and/or container
You have 30 days from the delivery date to return your item for store credit. Returns received outside of this window will not be accepted.
Final Sale Items
The following items are final sale and not eligible for return or store credit:
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Special orders
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Antiques
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Furniture
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Lighting
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Discounted, retired, or sale merchandise
All furniture and antiques are sold as-is.
Jewelry
All jewelry purchases are eligible for return within 15 days of delivery. After 15 days, all jewelry is final sale.
Additional Notes
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Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.
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Store credit will be issued once the return is received and inspected.
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We reserve the right to refuse returns that do not meet our policy requirements.
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