FAQ
Ordering
When will my order ship?
Orders are typically processed the same business day if placed before 3:00 PM (EST). Orders placed after this time, or on weekends or holidays, will be processed the next business day.
Can I cancel or change my order?
If you need to make a change to your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.
Shipping
Where do you ship?
We currently ship within the United States only.
What shipping carriers do you use?
We ship orders via USPS or UPS.
How much does shipping cost?
Shipping rates are calculated at checkout based on package weight, destination, and carrier rates.
Do you offer expedited shipping?
Yes. Expedited shipping options are available at checkout and delivery estimates are provided by the carrier.
How can I track my order?
Once your order has shipped, tracking information will be provided via email and is also available through the Shop app.
Returns & Exchanges
Do you accept returns or exchanges?
Please refer to our Returns Policy for detailed information regarding returns and exchanges.
Products
Are your products available in store and online?
Availability may vary. Some items are available both online and in store, while others may be exclusive to one location.
Will you restock sold-out items?
Restock availability varies by product. If an item you love is sold out, feel free to reach out for more information.
General
How can I contact you?
For questions or assistance, please contact us at online@sevenandjames.com.
Do you offer gift cards?
Yes we do! We offer giftcards that work both online and in-store.